Getting Started with a My Book for Mac How to format a WD hard drive to exFAT or FAT32 file system Answer ID 291 This answer explains how to format a drive in the exFAT or FAT32 file system. Equipped with WD Backup software for Windows and Apple Time Machine compatibility for Mac, the My Book desktop hard drive can back up your photos, videos, music and documents. The My Book desktop hard drive also works great with Acronis® True Image™ WD Edition software to schedule full system backups.
I am currently deployed to Iraq and depend on all of my WD drives for all of my external storage use. I have a My Book Essential 1TB that currently contains all of my movies, music and television digital media. I purchased the My Book Essential 2TB drive so that I could move my movies to the larger storage drive and have my television and music. In addition, you can use a My Book hard drive to back up your computer's internal hard drive in case of data loss. My Book hard drives use a USB connection, which means that you can connect the hard drive to both PC and Mac computers.
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Purchased 500GB WD MY BOOK Essential last night to use as backup for MacBook Pro. During install it said there was updated software and did I want to install it.
Should have waited til entire install was done. After that everything went to hell.
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Never asked me if I wanted to use Mac’s Time Machine software instead of its Smartware. After the update was installed it asked for the password I had set. I entered it (I know it was correct!) but WD would not accept it. Said invalid.
I used the “uninstall” Smartware app in attempt to start over. Now I have a “locked” external drive with nothing on it and my Mac will not recognize it (not listed under “devices”). Is there a way to reset the whole shooting match and start over from scratch and use my Time Machine app instead of the stupid Smartware?
No, I couldn’t see it in Disk Utility. I did not reformat it before attempting to use it on my Mac because the quick setup guide that came with it only said to plug in the power, plug in the USB, and then you see the Main Menu of the WD SmartWare. Of course all of this was in icons, no text. It was only after I got it all screwed up that I looked at the written instructions. If it had to be reformatted for the Mac there should have been some kind of warning or notice with the quick guide. I just wanted a HD I could connect to my Mac and be able to use it at once without any kind of formatting.
The box said it was PC and Mac compatible. That with the simplified quick guide would easily lead one to think that all one had to do was plug it in and connect it. Repack for mac.
I’m returning it to Wal-Mart tomorrow. Then I’ll find a 500 GB external HD specifcally for Mac so I don’t have to go through all that reformatting and setting up. That’s one of the reasons I prefer Mac over Pc. Almost every peripheral for the Mac is simply plug it in and go. Thanks, Robert M.